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If you are having problems placing an order or with an order you received please contact our 
Online Customer Service for assistance at shop@samelosangeles.com.

Please allow up to 24 hours for a response to your inquiry. Emails sent during non-office hours will be handled on our next business day.

 

Placing an Order

After you have added an item to your cart, you will be able to view your cart prior to checkout.  Here, you may review all items in your cart, update quantities, remove items or return to the product detail page.  Once you have reviewed the items in your cart, you may either continue shopping or proceed to check out and place your order. 

 

Payment Options

We accept VisaMasterCardDiscover and American Express credit card payments as well as PayPal payments. We do not accept personal checks, money orders or direct bank transfers. 
Note, your account will not be charged until your order actually ships. 

 

Sales Tax

Applicable sales tax 9% will be added to all purchases shipping to California. 

 

Verification and Shipping

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification.  This may require us to contact your directly.  When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order. 

 

Will I have to pay international Taxes & Duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Customs taxes & duties are not included in your shipping fee. SAME Los Angeles cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. If you refuse a shipment from SAME Los Angeles, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to SAME Los Angeles. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded. If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through SAME Los Angeles. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note that it can take up to 10 business days for the refund to appear in your account.

 

 

 

 

 

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