ORDERING/SHIPPING
SHIPPING
Same Los Angeles ships to both U.S. and international addresses.
To estimate the total delivery time for your order, please allow 1-3 business days for your order to be processed, in addition to the time indicated by your preferred shipping method. Please allow extra days during promotional periods due to high order volume.
Orders are processed and delivered Monday-Friday 8am-2pm PST, excluding holidays.
US Rates:
Free Shipping on orders over $375
UPS Ground (2-5 Business Days) - $12.00
Sales Tax
Applicable sales tax 9% will be added to all purchases shipping to California.
Verification and Shipping
When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service's records, this information does not match their records, we may have to contact you to update this information and this may delay your order.
INTERNATIONAL SHIPPING
Quoted international shipping fees do not include custom & duty fees.
Customer is responsible for all customs & duty fees.
Note, in rare occasions custom agents may delay delivery of some packages.
If you refuse a shipment from SAME Los Angeles, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to SAME Los Angeles.
This amount will be deducted from your merchandise refund.
In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be receive a refund.
Customer is responsible for all customs & duty fees.
Note, in rare occasions custom agents may delay delivery of some packages.
If you refuse a shipment from SAME Los Angeles, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to SAME Los Angeles.
This amount will be deducted from your merchandise refund.
In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be receive a refund.
Canada Rates:
Free Shipping on orders over $375
UPS International (2-5 Business Days) - $35
UPS International (2-5 Business Days) - $35
International Rates:
Free Shipping on orders over $500
UPS International (2-8 Business Days) - $55
UPS International (2-8 Business Days) - $55
Will I have to pay international Taxes & Duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Customs taxes & duties are not included in your shipping fee. SAME Los Angeles cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages. If you refuse a shipment from SAME Los Angeles, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to SAME Los Angeles. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded. If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through SAME Los Angeles. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note that it can take up to 10 business days for the refund to appear in your account.
