RETURNS
We offer full refunds or store credit on domestic (U.S.) orders within 14 days of the time of delivery. We are not currently accepting international returns.
Items must be unworn, unwashed and ALL original packaging, hang tags, and hygienic liner MUST be intact in order to be eligible for return. Due to the sensitive nature of swimwear, underwear must be worn when trying on items. Please note all items marked final sale are not eligible for return.
A $12 USD restock fee plus $3 per additional unit will be deducted from the refund amount. This fee is waived for the Store Credit option.
Note: If you received free shipping and return your full order an additional $10 shipping fee will be deducted from your refund.
If any return does not meet the above requirements, the return will not be accepted. We reserve the right to refuse any return due to signs of wear, misuse, or alterations.
How do I start my return?
Simply submit your return request with the link provided below and you will receive a pre-paid shipping label to mail back your return.
US Customers please click here to start a return.
How soon will I get my refund?
Once your items are received in the warehouse and inspected you can expect a refund notification within 5-10 days. Once you receive your refund notification, please allow an additional 5-10 days for your bank provider to post the amount to your account.
Can I exchange an item?
No, we do not offer exchanges at this time. You can select the store credit option on the returns portal and then reorder.
SHIPPING FAQ
Can I change or amend my order once it has been placed?
Before your purchases have been prepared for dispatch we are able to cancel an item, change the size, or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been fulfilled.
If you need assistance, please contact customer care at shop@samelosangeles.com with the subject line: CHANGE ORDER and include your Order #. Our team’s hours of operations are M-F, 9am-4pm EST. While we try our best to get to every email in a timely manner, we cannot always guarantee changes can be made before dispatch.
When will my order ship?
Orders are typically processed within 1-3 business days from the time they are placed.
Shipping times may vary due to availability of merchandise and are based on the tier selected by the customer. Please note that delivery carriers may experience delays that are out of our control once the merchandise has left our warehouse.
Please allow extra days during promotional periods, and/or holidays, due to high order volume. Orders are not shipped on the weekends or nationally observed holidays.
When will I receive my order?
Once processed, most orders arrive within 7 business days depending on location. We are not responsible for shipping or delivery delays due to force of nature or other uncontrollable events.
We are not responsible for any lost or stolen packages that have been confirmed as delivered to the shipping address provided by the customer.
Where is my order confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order, please allow 24-48 hours for tracking to be updated.
If for some reason, you did not receive an email, please check your spam folder and add shop@samelosangeles.com to your safe sender list.
My order status says “Processing.” What does that mean?
“Processing” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number (if applicable) and your order status will change to “Shipped.”
Why was my order canceled?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. If your order needs some extra verification of your billing and payment information and we did not receive a response, the order was then canceled as we are unable to hold orders for longer than 3 business days.
Will I have to pay international Taxes & Duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Customs taxes & duties are not included in your shipping fee. SAME Los Angeles cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information.
Note, on rare occasions custom agents may delay delivery of some packages. If you refuse a shipment from SAME Los Angeles, you are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to SAME Los Angeles. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded. If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through SAME Los Angeles.
However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note that it can take up to 10 business days for the refund to appear in your account.
