Returns will not be processed unless they go through our RETURNS PORTAL

We only accept returns and exchanges on domestic orders within the United States. We accept returns for store credit, exchange or refund on all full price items within 14 days of the time of delivery.

International sales are final sale and may not be returned or exchanged. SAME is not responsible for international shipements lost in transit.

Merchandise must be returned in the same condition in which it was shipped. This includes ALL original packaging, hang tags, and hygienic liner MUST be intact in order to be eligible for return.
Please make sure your items are returned new, unused and with all garment tags still attached. Due to the sensitive nature of swimwear, underwear must be worn when trying on items.
Original and return shipping fees will not be credit back.
Returns that do not meet our policy will not be accepted and will be sent back to you. We reserve the right to refuse any return due to signs of wear, misuse, or alterations.
All items marked final sale are not eligible for return.

A $12 USD restock fee plus $3 USD per unit will be deducted from the refund amount.
If you received free shipping and return your full order an additional $10 shipping fee will be deducted from your refund.
All restocking fees are waived for the exchange + store credit option.

Simply submit your return request with the link provided below and you will receive a pre-paid shipping label to mail back your return.
US Customers please visit our Return Portal to start a return.

Once your items are received in the warehouse and inspected you can expect a refund notification within 5-10 days. Once you receive your refund notification, please allow an additional 5-10 days for your bank provider to post the amount to your account.

As of March 2024, we now offer exchanges. All retocking fees are waived if you choose this option.


Can I change or amend my order once it has been placed?
Before your purchases have been prepared for dispatch we are able to cancel an item, change the size, or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been fulfilled. 

If you need assistance, please contact customer care at with the subject line: CHANGE ORDER and include your Order #. Our team’s hours of operations are M-F, 9am-4pm EST. While we try our best to get to every email in a timely manner, we cannot always guarantee changes can be made before dispatch. 

When will my order ship?
Orders are typically processed within 1-3 business days from the time they are placed. 

 Shipping times may vary due to availability of merchandise and are based on the tier selected by the customer. Please note that delivery carriers may experience delays that are out of our control once the merchandise has left our warehouse. 

Please allow extra days during promotional periods, and/or holidays, due to high order volume. Orders are not shipped on the weekends or nationally observed holidays.

When will I receive my order? 
Once processed, most orders arrive within 7 business days depending on location.  We are not responsible for shipping or delivery delays due to force of nature or other uncontrollable events. 

We are not responsible for any lost or stolen packages that have been confirmed as delivered to the shipping address provided by the customer.  

Where is my order confirmation?
As soon as your order ships, you will receive an email confirmation to the email address you entered on your order, please allow 24-48 hours for tracking to be updated. 

 If for some reason, you did not receive an email, please check your spam folder and add to your safe sender list. 

My order status says “Processing.” What does that mean?
“Processing” just means that we successfully received your order! Once your order is shipped, you’ll receive a tracking number (if applicable) and your order status will change to “Shipped.”

Why was my order canceled?
Due to an unforeseen event, the item you ordered suddenly became out of stock and is no longer available. We promise these cases are rare. However, if an item in your order does become unavailable, you will be contacted within 24 to 48 hours about the cancellation. If your order contains additional items, these items will still be shipped to you and the unavailable item will be removed from your order. If your order needs some extra verification of your billing and payment information and we did not receive a response, the order was then canceled as we are unable to hold orders for longer than 3 business days.

Will I have to pay international Taxes & Duties?
Starting March 2024, SAME is partnering with Global-E to ship orders outside the U.S. Delivery Duty Paid (DDP). Duties and taxes will be displayed as a separate line item in your check out cart. All duties paid are passed directly to your local customs office.