RETURN POLICY
Items purchased on samelosangeles.com is eligible for store credit, exchange or refund on all full price items within 14 days of the time of delivery.
Merchandise must be returned in the same condition in which it was shipped. In new, unused, unworn, unwashed, unaltered and undamaged condition with ALL original packaging and hang tags. Each item must be returned individually packed in our clear zipper polybags.
To ensure swimwear is eligible for return, underwear must be worn when trying on items. Hygienic liner must be intact.
Returns are accepted at the discretion of samelosangeles.com. Items that do not meet the eligibility criteria outlined above will not be accepted and will be sent back to you. We reserve the right to refuse any return due to signs of wear, misuse, or alterations.
Following inspection and acceptable of your return, you will receive confirmation via email that a refund, exchange or store credit has been issued. Please allow up to 21 business days for your return to be processed after it is received at our facility.
Original and return shipping fees will not be credit back.
All items marked final sale are not eligible for return.
DOMESTIC RETURNS:
To initiate a domestic return, please visit our RETURN PORTAL to submit your return and print your pre-paid UPS shipping label.
Restocking fee: A $12 USD restock fee plus $3 USD per unit will be deducted from the refund amount. If you received free shipping and return your full order an additional $12 shipping fee will be deducted from your refund.
All restocking fees are waived for the exchange + store credit option.
INTERNATIONAL RETURNS:
International orders can only be returned for a refund on full price items within 14 days of delivery. No exchanges or store credit.
To initiate an international return, please visit our INTERNATIONAL RETURN PORTAL to submit your return and print your pre-paid DHL shipping label.
A $35 restocking and shipping fee will be deducted from your refund.
NYC POP-UP RETURNS:All purchases made at this pop-up are final sale — no refunds will be provided.